General FAQs

FAQs about Betting

FAQs about Casino

FAQs about Poker

Affiliate FAQs

 

General FAQs

  

• Who can play at sunmaker?

• Why Do I need to register?

• Why Do I need to provide Personal Data when registering?

• How is my Data protected?

• Can I change my user ID?

• What can I do if I forgot my user ID?

• Can I change my fundamental data?

• Can I change my password?

• What can I do if I forgot my password?

• Why do I need a personal Question-/Answer-Combination?

• Can I change my personal Question-/Answer-Combination?

• Can I close my account?

     

FAQs about Betting

  

• How do I place a bet?

• What types of bets are there?

• What is a single bet?

• What ar multi bets?

• What are system bets?

• What is a banker?

• What does 2-Way mean?

• What does 3-Way mean?

• What are Head-to-Head bets?

• What are Handicap bets?

• What does „Double Chance“ mean?

• How high is the minimum/maximum stake in a bet?

• What can I do if I placed a bet by accident?

• How can I see whether my bet was accepted?

• How do I find out whether I won my bet?

• What happens to a bet if the game was postponed?

• What can be the reason if a bet has not been settled?

• What can I do if a bet was settled incorrectly?

     

FAQs about Casino

  

• Which Hardware do I need?

• Which Software do I need?

• Do I need to enable cookies?

• I don’t have Java. How do I get it?

• I don’t have Flash. How do I get it?

• I already loaded the game, but now it tries to load it again. Why?

• What happens if a game is disrupted before it is finished, for example if my Internet Connection is broken?

• Where can I find instructions on the various games?

• How can I earn VIP Points?

     

FAQs about Poker

  

• Which Hardware do I need?

• Which Software do I need?

• Do I need to enable cookies?

• I don’t have Java. How do I get it?

• Why is my client unable to connect to the server?

• What currency is used in the poker room?

• What are the first steps?

• How do I join a game?

• How does a new game start?

• Can I change seats in a poker game?

• Can I play at more than one table at the same time?

• What happens if I get disconnected while playing?

• How can I earn VIP Points?

     

Affiliate FAQs

  

• Why should I join the sunmaker affiliate program?

• Are there any special fees or hidden costs to sign up as an affiliate?

• Can I participate in other affiliate programs?

• What marketing materials can I use for promoting sunmaker?

• Do I have to promote for all sunmaker products (Betting, Casino and Poker)?

• What can you offer my players?

• Do you provide any type of support for affiliates?

• How do I sign up to be an affiliate?

• How do I link my site to sunmaker?

• How can I know how much commission I have earned?

• How is my commission calculated?

• How are affiliate payments made?

• How can I pay out my revenue?

• Are negative accruals carried over to the next month?

• Are there any withdrawal fees?




 
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