General FAQs

  

>> Who can play at sunmaker?

>> Why Do I need to register?

>> Why Do I need to provide Personal Data when registering?

>> How is my Data protected?

>> Can I change my user ID?

>> What can I do if I forgot my user ID?

>> Can I change my fundamental data?

>> Can I change my password?

>> What can I do if I forgot my password?

>> Why do I need a personal Question-/Answer-Combination?

>> Can I change my personal Question-/Answer-Combination?

>> Can I close my account?

     

FAQs about Betting

  

>> How do I place a bet?

>> What types of bets are there?

>> What is a single bet?

>> What ar multi bets?

>> What are system bets?

>> What is a banker?

>> What does 2-Way mean?

>> What does 3-Way mean?

>> What are Head-to-Head bets?

>> What are Handicap bets?

>> What does „Double Chance“ mean?

>> How high is the minimum/maximum stake in a bet?

>> What can I do if I placed a bet by accident?

>> How can I see whether my bet was accepted?

>> How do I find out whether I won my bet?

>> What happens to a bet if the game was postponed?

>> What can be the reason if a bet has not been settled?

>> What can I do if a bet was settled incorrectly?

     

FAQs about Casino

  

>> Which Hardware do I need?

>> Which Software do I need?

>> Do I need to enable cookies?

>> I don’t have Java. How do I get it?

>> I don’t have Flash. How do I get it?

>> I already loaded the game, but now it tries to load it again. Why?

>> What happens if a game is disrupted before it is finished, for example if my Internet Connection is broken?

>> Where can I find instructions on the various games?

>> How can I earn VIP Points?

     

FAQs about Poker

  

>> Which Hardware do I need?

>> Which Software do I need?

>> Do I need to enable cookies?

>> I don’t have Java. How do I get it?

>> Why is my client unable to connect to the server?

>> What currency is used in the poker rooms?

>> Can I use the same account in both poker rooms?

>> What are the first steps?

>> How do I join a game?

>> How does a new game start?

>> Can I change seats in a poker game?

>> Can I play at more than one table at the same time?

>> What happens if I get disconnected while playing?

>> How can I earn VIP Points?

     

Affiliate FAQs

  

>> Why should I join the sunmaker affiliate program?

>> Are there any special fees or hidden costs to sign up as an affiliate?

>> Can I participate in other affiliate programs?

>> What marketing materials can I use for promoting sunmaker?

>> Do I have to promote for all sunmaker products (Betting, Casino and Poker)?

>> What can you offer my players?

>> Do you provide any type of support for affiliates?

>> How do I sign up to be an affiliate?

>> How do I link my site to sunmaker?

>> How can I know how much commission I have earned?

>> How is my commission calculated?

>> How are affiliate payments made?

>> How can I pay out my revenue?

>> Are negative accruals carried over to the next month?

>> Are there any withdrawal fees?




 
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